Answers to frequently asked questions FAQ

Please provide the new data to the agency. The employees will enter the new data into the system. This case does not involve rewriting the entire ticket. Simply send the new data to the agency via email.

The passenger's first and last name must exactly match the spelling in the international passport. If it is not required for the flight, the transliteration of the name and surname is at the discretion of the passenger. However, if it is done, the pronunciation must be preserved completely. If there is a situation where the spelling of the name and surname on the ticket differs from the international passport, it requires contacting the company. You need to inform the agency about it as soon as possible. If official confirmation is received regarding the possibility of making the flight with such an error, please call us and we will make the corresponding remark to the airline regarding the correct spelling. If there is no such confirmation, according to the fare rules, the ticket is returned and a new one is purchased.

No problem! Just inform the agency by email with the new information no later than 48 hours before departure. There is no need to rewrite the ticket in this case.

In the ticket, it is required to write your full name in accordance with the spelling in your international passport. If the flight does not require an international passport, the information in the travel document should still be written in Latin letters, with the pronunciation fully preserved. As an example for writing, you can use a bank card or a driver's license. In addition, it is necessary to enter the passport series and number. It is important to pay attention to the validity period of the document: it must be valid both at the time of departure and at the time of return.

It depends on the airline, the flight, and the specific destination you are flying to. If you need to reserve a specific seat, you can contact the call center - either ours or the airline that operates the flight - and try to do it over the phone, or you can reserve a seat on the website. Sometimes this service is provided by airlines for an additional fee. The seat is almost always available for selection during check-in, which usually opens 24 hours before departure.

Either from an email or from a website, after opening a paid order. Please note: if the flight has already taken place, it will be technically impossible to print the itinerary receipt.

Contact the airline agency with whom you have booked your ticket. When you filled out the booking form on the partner's website, you were required to provide your email address. Please check your email inbox, as there should be a booking confirmation email containing the contact information of the agency.

There are various reasons for a payment to be declined, for example:
● Incorrect card data input;
● Card expiration date has passed;
● Payment limit exceeded;
● Online payments with the card are not allowed;
● We do not accept cards from the country where the issuing bank is located.
Please call us, and if it turns out that your card can be accepted for payment, but the payment still does not go through, contact the issuing bank to clarify the situation.

You can. But in this case, all responsibilities for correctly entering the passenger's questionnaire and passport data into the ticket fall on you.

After the order is created, on the "Payment" page, select the payment method "Cash via QIWI payment terminal". Then click on the "Pay" button and follow the detailed instructions.

Firstly, the status of your order will change - it will be updated to "Paid". Secondly, you will receive a route receipt to your email.

As a rule, you don't have to wait for it longer than 5 minutes. However, at the request of some airlines, the issuance of such a document may take up to 24 hours.

If you are planning to fly with a pet, the airline must be notified at least 3 days before the intended departure. Ideally, this should be done even before purchasing the ticket. Call us and let us know about your desire to transport a pet, and we will send a corresponding request to the airline. Keep in mind that there may be restrictions on the transportation of animals: some agencies simply do not allow it on their flights, while others have very strict limitations. The animal may require additional vaccinations, a passport, and up to 6 months of quarantine. You can find out all this by contacting the specific airline with which you plan to book your ticket.

The order amount is first blocked on the card. Within a few days, the bank processes the transaction and it is finally debited.

This is the fastest way to get a cheap airline ticket. Just book and pay for it with your credit or debit card. Want to make sure that the price you found is the cheapest? Just check our flight ticket search engine AvTicket.ru. Data from 5 booking systems will convincingly show you the lowest price, and all you have to do is pay for the airline ticket at this price.