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Airline : hotline number and general information
- IATA Code: Z9
You can call the toll-free hotline and find out all the information that is important to you. On the website you can also contact the information desk or check the departure and landing of the nearest flights, as well as get information about flight schedules, popular destinations and special offers.
Rules for carrying baggage and hand luggage on Bek Air
Hand luggage
The maximum dimensions of hand luggage are 55*40*23. Each passenger is allowed to bring only one piece of luggage on board the plane, the weight of which is calculated based on the fare and ranges from 5 to 10 kg.
In addition to the above-regulated luggage, you can also bring a laptop bag, a shoulder bag, or a ladies' handbag with maximum dimensions of 40*30*10.
Checked baggage
The sum of the three dimensions of the baggage should not exceed 158 cm in all cases. The airline has 6 fare plans. Depending on what the passenger chose when purchasing the ticket, the weight of the baggage is calculated. It can range from 10 to 32 kg.
Excess baggage
If the excess weight does not exceed 10 kg, you will need to pay 500 tenge for each extra kilogram. Otherwise, you will need to pay for an additional baggage space, the cost of which is 5000 tenge. The weight of the additional space for each fare is different and is 100% of the weight of the main baggage space that can be taken with this fare.
Traveling with children
Bek Air's rules allow for the transportation of newborns whose age exceeds one week. If you plan to fly before this time, the carrier will not prevent it, but you will need to provide a medical certificate allowing the flight. On board, one of the parents must hold the baby on their lap, which must be fastened with a special belt.
It is necessary to plan the flight with such children in advance, as the ticket for the baby can only be issued when the airline confirms the possibility of transporting such a baby.
If you want to travel with children aged 2 to 14, you need to purchase a ticket at a child fare with a separate seat.