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Airline : hotline number and general information
S7 Airlines is a Russian airline founded in 1992. The company offers regular and charter flights to over 150 destinations in Russia, the CIS, Europe, Asia, and the Middle East.
Among the services provided by S7 Airlines are free baggage, complimentary onboard meals and drinks, and the option to choose a seat when booking a ticket. Additionally, the airline offers the S7 Priority loyalty program, which allows passengers to earn bonuses and privileges when purchasing tickets and using the company's partner services.
For the convenience of passengers, S7 Airlines provides online flight check-in and a mobile application for ticket booking and flight information.
In case of any questions or issues, passengers can contact the airline's contact center, which operates 24/7. Detailed information about baggage transportation rules, necessary travel documents, and other important matters is also available on the S7 Airlines website.
- Address: Russia, 633104, Ob-4, Novosibirsk Oblast.
- Phone: +7 (800) 200-00-07.
- Aircraft fleet: Boeing 737-400, Boeing 737-800, Boeing 767-300ER, Airbus A310-200, Airbus A310-300, Airbus A319-100, Airbus A320-200.
- Alliance: OneWorld.
- IATA code: S7
You can call the toll-free hotline and find out all the information that is important to you. On the website you can also contact the information desk or check the departure and landing of the nearest flights, as well as get information about flight schedules, popular destinations and special offers.
Baggage allowance on S7 Airlines
In economy class, the airline's rules allow for only one piece of hand luggage weighing no more than 10 kg. Passengers traveling in business class can have a hand luggage weight of 15 kg and a maximum of 2 pieces. In all cases, the maximum dimensions for each piece should not exceed 55*40*20 cm.
On the "Economy Basic" fare, all checked baggage is subject to a fee, starting from 2500 rubles. The weight of the checked baggage cannot exceed 23 kg per ticket. If you purchase a ticket on the "Economy Flexible" or "Business" (Basic or Flexible) fare, the sum of the three dimensions of any checked baggage item should not exceed 203 cm. There are the following rules regarding the number of pieces and weight of the baggage:
- On the "Economy Flexible" fare, one piece of baggage weighing up to 23 kg is allowed;
- On the "Business Basic" fare, one piece of baggage is also allowed per ticket, with the weight increased to 32 kg;
- On the "Business Flexible" fare, two pieces of baggage are allowed, with each piece not exceeding 32 kg.
If you already know in advance that you will need to check in more baggage than the allowed limit, you can take advantage of the discount offered for online payment. In this case, you will save 20% off the fare. If you need to refund the ticket, the money for the excess baggage will also be refunded to the card used for payment.
Traveling with a child
Infant ticket (under 2 years old)
If you do not require a separate seat for the infant, such a ticket is issued free of charge. Otherwise, you will have to pay:
- On the "Economy" and "Business Basic" fares, 25% of the adult ticket price;
- On the "Business Flexible" fare, the discount will be from 25% to 50%.
Child ticket (2 to 12 years old)
The cost of a ticket for a child aged 2 to 12 is the same as the cost of a ticket for an infant under 2 years old with a seat.