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Airline : hotline number and general information
AirBaltic is a Latvian airline that was founded in 1995. The company offers regular flights to over 60 destinations in Europe, the CIS, and the Middle East.
Baggage: Depending on the ticket class and destination, passengers can carry from 1 to 3 suitcases free of charge. The maximum weight of the baggage should not exceed 20-32 kg.
Flight check-in: Flight check-in opens 2 hours before departure and closes 40 minutes before departure. Passengers can check-in online or at the check-in desk at the airport.
Onboard catering: Depending on the ticket class and flight duration, passengers can receive complimentary meals and drinks onboard.
Loyalty program: AirBaltic offers the "BalticMiles" loyalty program, which allows passengers to earn bonus miles for purchasing tickets and using the company's partner services.
Additional services: AirBaltic offers additional services such as seat selection, pre-ordering meals, car rental, etc.
Safety: AirBaltic adheres to high safety standards and undergoes regular checks by international organizations.
Customer assistance: Passengers can seek assistance from airline staff at the check-in desk or onboard the aircraft. The company also provides an online chat service on its official website.
- Address: 125009 Moscow, Tverskaya Street, 28, Building 2.
- Phone: +37 167 006 006.
- Has 25 units of equipment in its fleet.
- IATA Code: BT
You can call the toll-free hotline and find out all the information that is important to you. On the website you can also contact the information desk or check the departure and landing of the nearest flights, as well as get information about flight schedules, popular destinations and special offers.
Rules for carrying baggage on airBaltic
There are three fare types in the company: Basic, Premium, and Business. If your ticket is issued under one of the first two fare types, you can bring one piece of carry-on baggage with dimensions of 55*40*20 cm and 1 personal item with dimensions not exceeding 30*40*10 cm.
If your ticket is issued under the Business fare type, you are allowed to bring two pieces of carry-on baggage and 1 personal item. All dimensions remain the same as in Basic and Premium.
The payment and amount of baggage depend on the fare type of your ticket.
- Basic - all baggage is subject to a fee. The fee is charged per piece of baggage one way. If you purchased the ticket on the website, the fee will be 19.99 euros. The baggage fee at check-in will be more expensive - 40 euros. If you pay at the boarding gate, the fee will be 60 euros.
- Premium - you can check one piece of baggage with a weight not exceeding 20 kg and dimensions of 100*50*80 cm.
- Business - you are allowed to check 2 pieces of baggage with a total weight of up to 40 kg. The weight of each piece should not exceed 20 kg. Dimensions - 100*50*80 cm.
If you plan to bring a lot of baggage with you, you will have to pay separately for excess baggage.
For one additional baggage item, you will have to pay an additional fee of 29.99 euros on the website. If you have already purchased a ticket and want to pay for baggage additionally (after booking), the fee will be 34.99 euros. If you pay at the check-in counter, you will pay 40 euros, and at the boarding gate - 60 euros.
If your suitcase weighs more than 20 kg, you will have to pay 50 euros. The fee does not depend on the weight of the excess. Please note that if one piece of baggage weighs more than 32 kg, it may not be accepted.
The fee for exceeding the dimensions is as follows:
- if the weight does not exceed 20 kg - 60 euros;
- otherwise (both weight and dimensions are exceeded) - 110 euros.
Traveling with children
Passengers traveling with children are provided with the opportunity to carry a car seat, a collapsible stroller, or a fully folding stroller free of charge.