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Airline : hotline number and general information
1. Baggage: each passenger is entitled to free carry-on baggage with dimensions not exceeding 55x35x25 cm and one checked baggage weighing up to 23 kg. Additional baggage can be purchased for an additional fee.
2. Flight check-in: flight check-in opens 30 hours before departure and closes 1 hour before departure. Check-in is available online, through the mobile app, or at the check-in counter at the airport.
3. Onboard catering: complimentary meals and beverages are offered onboard depending on the class of service and flight duration. Special diets are provided for passengers with special needs.
4. Seating arrangement: when booking a ticket, passengers can choose their seat on the plane. For passengers who have not selected a seat, seats will be assigned automatically during flight check-in.
5. Loyalty program: KLM has the Flying Blue loyalty program, which allows passengers to earn bonus miles for flights and redeem them for tickets, free baggage, and other privileges.
6. Cancellation and changes to reservations: the ability to cancel or change a reservation depends on the type of ticket. Some tickets may be changed or refunded with a penalty, while others cannot be changed or refunded at all.
7. Additional services: KLM offers additional services such as seat selection, extra baggage, pre-ordering meals, and others. Their cost and availability depend on the type of ticket and class of service.
- Address: Koninklijke Luchtvaart Maartschappij nv, PO Box 7700, 1117 ZL Schiphol Airport, Netherlands.
- Phone: 7 (499) 922 39 36.
- Aircraft fleet: 115 (+17 ordered).
- Airline alliance: SkyTeam.
- IATA code: KL
You can call the toll-free hotline and find out all the information that is important to you. On the website you can also contact the information desk or check the departure and landing of the nearest flights, as well as get information about flight schedules, popular destinations and special offers.
Baggage allowance on KLM airlines
The following applies to both European and intercontinental flights.
In economy class, passengers are allowed to bring 1 piece of cabin baggage with dimensions not exceeding 55*35*25 cm. In business class, passengers are allowed to bring 2 pieces of cabin baggage with the same dimensions.
In addition, both economy and business class passengers are allowed to bring an accessory such as a handbag, briefcase, or laptop. The dimensions of the accessory should not exceed 40*30*15 cm. The only difference is the weight allowance: 12 kg for economy class and 18 kg for business class.
You may be required to check in your cabin baggage if you are carrying a larger bag. This may be necessary due to limited overhead bin space in the aircraft cabin.
In economy class, passengers are allowed to check in one piece of baggage weighing up to 23 kg and with dimensions totaling no more than 158 cm.
In business class, passengers are allowed to check in two pieces of baggage, each weighing up to 23 kg. The total dimensions of each piece should not exceed 158 cm.
For flights departing on or after April 10 from the US to Canada or vice versa, or within the Schengen area, all baggage is subject to a fee.
The cost of transporting excess baggage can be calculated on the airline's official website.
Traveling with a child
When traveling with a child under 2 years old, the airline provides:
- infant food;
- if you are traveling between continents, you can reserve a bassinet, but this option must be arranged in advance;
- when pre-arranged, one infant car seat or booster seat (per child) is transported free of charge;
- a stroller for the child can also be transported free of charge.
If a separate seat is booked for a child under 2 years old, they are allowed the same amount of baggage and cabin baggage as an adult passenger.