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Airline : hotline number and general information
1. Baggage: Each passenger is entitled to free carry-on baggage with dimensions not exceeding 55x35x25 cm and one checked baggage weighing up to 23 kg. Additional baggage can be purchased for an additional fee.
2. Flight check-in: Flight check-in opens 24 hours before departure and closes 40 minutes before departure. It is recommended to arrive at the airport 2-3 hours before departure.
3. Onboard catering: Depending on the class of service and duration of the flight, passengers are offered complimentary meals and beverages.
4. Electronic tickets: Alitalia offers electronic tickets, which can be received via email or self-printed. This is convenient and environmentally friendly.
5. Loyalty program: Alitalia has the MilleMiglia loyalty program, which allows passengers to earn bonus miles for flights and redeem them for free tickets and other privileges.
6. Cancellation and reservation changes: Passengers can cancel or change their reservation in accordance with the fare rules they have chosen. Some fares may be non-refundable or have penalty sanctions.
7. Children onboard: Alitalia offers special services for children, including children's menus, toys, and entertainment onboard, as well as the option to book seats next to parents.
8. Accessibility for disabled passengers: Alitalia provides services for passengers with limited mobility, including assistance in movement, special seats onboard, and additional assistance at the airport.
9. Pet transportation rules: Alitalia allows the transportation of pets onboard in accordance with rules and requirements, including the need for a medical certificate and special containers for transportation.
10. Contacts: Passengers can contact Alitalia through the website, contact center, or social media for additional information and assistance.
- Address: Plaza Almerico da Schio, 3, 00054 Fiumichino, (RM), Italy.
- Phone: 7 495 221 11 30.
- Has 155 units of equipment in its fleet.
- Airline alliance: SkyTeam.
- IATA code: AZ
You can call the toll-free hotline and find out all the information that is important to you. On the website you can also contact the information desk or check the departure and landing of the nearest flights, as well as get information about flight schedules, popular destinations and special offers.
Rules for carrying baggage and hand luggage
Hand luggage
Each passenger is entitled to carry the following:
- one piece of hand luggage weighing up to 8 kilograms;
- one of three: a briefcase, a laptop, a bag.
The dimensions of these items should not exceed 55*35*25 cm.
Checked baggage
Depending on the fare, checked baggage may be subject to a fee or free of charge. In all cases, the sum of the three dimensions of each piece of baggage should not exceed 158 cm. The difference is only made in terms of the number of allowed pieces and their weight.
- On the Light fare, all baggage is subject to a fee;
- On the Economy fare, one piece of baggage weighing up to 23 kg can be carried;
- On the Premium Economy fare, the number of pieces increases to 2;
- Passengers traveling on the Business fare are allowed to carry 2 pieces of baggage, each weighing no more than 32 kilograms;
- An exception is the "Comfort" fare on the "Rome - Milan" route. Here, the rules are similar to those applicable to the "Premium Economy" fare.
Excess baggage
If your baggage exceeds 23 kg, the additional charge will be as follows:
- Domestic flights, flights within Europe, and flights to North Africa - 60 euros;
- Flights to the Middle East - 75 euros;
- Flights to Egypt - 100 euros.
In general, the cost of excess baggage is calculated according to special tables, as there are too many pricing conditions. The above is just an example calculation.
Traveling with children
Alitalia airline offers the following discounts and benefits when traveling with children under 2 years old:
- Special fares, the cost of which is calculated based on the flight destination and other conditions;
- Access to a waiting area at the airport with televisions and cartoons;
- Special meals for children, which can be ordered when booking the flight ticket;
- During the booking process of a child's ticket, you can indicate that you need to bring a child seat on board, which meets the requirements.
When traveling with children aged 2 to 12, the airline provides special discounts and onboard meals.