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Airline : hotline number and general information
1. Baggage: each passenger is entitled to free carriage of one hand baggage weighing up to 8 kg and one checked baggage weighing up to 23 kg. Additional baggage can be purchased for an additional fee.
2. Flight check-in: flight check-in opens 24 hours before departure and closes 3 hours before departure. Check-in is available online, at the airport, or through the mobile app.
3. Onboard catering: kosher meals, including meat, fish, and vegetarian options, are offered onboard. Dietary preferences can be specified when booking the ticket.
4. Onboard seating: passengers can choose their seats when booking the ticket or during flight check-in. Additional services, such as seats with extra legroom or window seats, are available for an additional fee.
5. Loyalty program: El Al Israel Airlines offers the Matmid loyalty program, which allows passengers to earn bonus points for purchasing tickets and using the airline's services. Bonus points can be redeemed for free tickets, upgrades, and other privileges.
6. Additional services: El Al Israel Airlines offers additional services such as car rentals, hotel bookings, and airport transfers. Additional services can be booked when purchasing the ticket or through the airline's website.
- Address: El-Al Head Office, Ben-Gurion Airport, PO Box 41, 70100 Tel Aviv, Israel.
- Phone: 7 (495) 232-10-17.
- Has 43 units of equipment in its fleet.
- IATA code: LY
You can call the toll-free hotline and find out all the information that is important to you. On the website you can also contact the information desk or check the departure and landing of the nearest flights, as well as get information about flight schedules, popular destinations and special offers.
Rules for carrying hand luggage and baggage on El Al Airlines
The number of hand luggage items, their weight, and dimensions are determined solely by the chosen class of flight and vary from 8 to 24 kg. Therefore, if you are traveling in economy class, you can only bring one piece of luggage weighing 8 kg on board. Traveling in first class allows you to bring two bags on board, with a combined weight not exceeding 24 kg.
Depending on the class of flight chosen, specific requirements for baggage allowance apply.
- If you are flying in economy class, you can check one piece of baggage weighing up to 23 kg.
- Traveling in "Premium Economy" class allows you to check two pieces of baggage, as specified for economy class.
- Passengers in business class are entitled to two pieces of baggage, each weighing up to 32 kg.
- In first class, you can carry three such pieces of baggage.
If you need to carry more baggage than allowed by your fare, you will have to pay $85 for the first additional piece when paying more than 3 hours before departure, or $100 when paying less than 3 hours before departure. Please note that the same rates apply for baggage exceeding 23 to 32 kg in weight.
For each subsequent piece, you will be charged $185 when paying more than 3 hours before departure, or $200 otherwise. The same rates apply for exceeding the dimensions of the baggage (158 cm - 277 cm).