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Airline : hotline number and general information
China Southern Airlines is the largest airline in China, offering a wide range of domestic and international routes. The company has a modern fleet of Airbus and Boeing aircraft and ensures a high level of flight safety.
Passengers of China Southern Airlines have access to various classes of service, including economy, business, and first class. Additionally, the airline offers various onboard services such as complimentary meals and beverages, individual entertainment systems, and free Wi-Fi.
Passengers can check-in for their flights online or at the airport, as well as select their seats in advance. The company also provides baggage services, including free carry-on baggage and the option to purchase additional checked baggage.
For passenger convenience, China Southern Airlines offers the Sky Pearl Club loyalty program, which allows members to accumulate bonus points for flights and redeem them for free tickets and other privileges.
If you have any questions or issues, you can contact the China Southern Airlines passenger support service, which operates 24/7 and is ready to assist you at any time.
- Address: 278 Airport Road, Guangzhou, Guangdong, 510405, China.
- Phone: 7 (495) 987-46-29.
- Aircraft fleet: 500 (as of January 2013).
- Airline alliance: SkyTeam.
- IATA code: CZ
You can call the toll-free hotline and find out all the information that is important to you. On the website you can also contact the information desk or check the departure and landing of the nearest flights, as well as get information about flight schedules, popular destinations and special offers.
Rules for carrying baggage and hand luggage on China Southern Airlines
Passengers are allowed to bring one piece of hand luggage into the cabin, which should not exceed 5 kg in weight and 115 cm in total dimensions. These rules apply to all passengers except those traveling in first class, where two pieces of hand luggage are allowed.
In all cases, the sum of the three dimensions of checked baggage should not exceed 158 cm. The weight regulations for checked baggage vary depending on the flight destination:
1. For flights to Russia, Japan, the United States, Dubai, Oceania, and the "Singapore-China" route, the following rules apply:
a. For passengers traveling in economy class - 2 pieces of baggage weighing 23 kg each.
b. For business class - 2 pieces weighing 32 kg each.
c. For first class - 3 pieces weighing 32 kg each.
2. On flights within Central Asia:
a. In economy class, one suitcase weighing up to 32 kg is allowed.
b. Business class allows for the transportation of two pieces of baggage, each weighing up to 32 kg.
3. If you are flying to or from Nairobi:
a. In economy class, you can bring 2 bags weighing 23 kg each.
b. Business class allows for the transportation of 2 pieces of baggage, each weighing up to 32 kg.
c. First class passengers can check-in 3 pieces of baggage with the same weight regulations as business class.
4. Other international flights have the following regulations:
a. For economy or business class - from one to three pieces of baggage weighing 23 kg each.
b. First class passengers can check-in 3 pieces of baggage weighing 32 kg each.
5. Flights from South Korea to China:
a. In economy class, one piece of baggage weighing up to 23 kg is allowed.
b. In business class, 2 pieces of baggage weighing up to 32 kg each are allowed.
c. In first class, 3 pieces of baggage weighing up to 32 kg each are allowed.
6. Flights within China also have weight restrictions for baggage:
a. In economy class - 20 kg.
b. In business class - 30 kg.
c. In first class - 40 kg.
If you are flying to Russia, Oceania, the United States, Japan, or Dubai, you will have to pay 1000 yuan for the first piece of excess baggage and 2000 yuan for each subsequent piece. The same rules apply for flights from Singapore to China, as well as flights to Turkey or Nairobi.
Passengers traveling from China to Uzbekistan, Kazakhstan, Tajikistan, and other countries in Central Asia will have to pay 450 yuan for the first piece of excess baggage and 1300 yuan for each subsequent piece. The same rules apply for international and regional routes.
If you are traveling within China, the cost of excess baggage is calculated based on the formula: 1.5% of the ticket price in economy class per extra kilogram.
Traveling with a child
Up to one year old
Infants under 14 days old are not accepted on board. For a comfortable flight, the airline provides a bassinet for children up to one year old. The conditions for this are that the baby's height is less than 70 cm and weight is less than 12 kg. The ticket should be purchased in economy class, and the duration of the flight should be less than 3 hours. The bassinet should be requested 24 hours before departure.
Up to 2 years old
It should be noted that there is a limited number of seats available for children under 2 years old on board. Therefore, when planning such a flight, tickets should be purchased in advance.
The price for such a ticket will be 10% of the adult fare. This fee will be included in the price of the adult ticket.