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Airline : hotline number and general information

AirAsia Japan - is a low-cost airline founded in 2014. The company offers regular flights within Japan and between Japan and other Asian countries.


- Hand luggage: one item weighing no more than 7 kg and measuring no more than 56x36x23 cm.

- Checked baggage: weight should not exceed 20 kg, and dimensions - 81x119x119 cm.

Flight check-in:

- Flight check-in opens 14 days before departure and closes 1 hour before departure.

- Flight check-in is available online or at the airport.


- Food and drinks can be purchased on board for an additional fee.

- Passengers can bring their own food and drinks on board.

Special needs:

- AirAsia Japan provides services for passengers with limited mobility, as well as for passengers with special needs.

- Passengers should contact the airline in advance to request additional assistance.

Cancellation and booking changes:

- Passengers can change or cancel their booking on the airline's website or through the contact center.

- Depending on the fare, additional fees may apply for changing or canceling a booking.

Loyalty program:

- AirAsia Japan offers the AirAsia BIG loyalty program, which allows passengers to earn bonus points and redeem them for free tickets and other privileges.

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You can call the toll-free hotline and find out all the information that is important to you. On the website you can also contact the information desk or check the departure and landing of the nearest flights, as well as get information about flight schedules, popular destinations and special offers.